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[ CourseWikia com ] Delivering Excellence
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1 - Introduction
1 - Introduction.mp4
10 - Project Economics
12 - Project Econommics Introduction.mp4
13 - Project Economics 2.mp4
14 - Project Economics 3.mp4
15 - Project Economics 4.mp4
15 - What is Project Economics.html
16 - Benefits of cost management.html
16 - Project Economics 5.mp4
17 - Billing Invoicing and Realisation.mp4
17 - What is cost management of a project.html
18 - Components of project cost.html
18 - Incentives and Penalties.mp4
19 - Closing Lesson.mp4
19 - Techniques for project estimation.html
20 - Cost Benefit Analysis.html
21 - Objective of CBA.html
22 - Difference between CBA and profitability.html
23 - Key parameters for profitability calculations.html
24 - Order of activities in billing.html
25 - Revenue and Expense.html
26 - Incentives and Penalties.html
11 - Efficient Service Delivery Approach Methodology
20 - Efficient Service Delivery Approach Methodology and Its Key Components.mp4
27 - Efficient Service Delivery Approach Methodology.html
28 - Efficient service delivery approach and methodology.html
12 - Understanding the Customers
21 - Understanding the Customers 1.mp4
22 - Understamding the Customers 2.mp4
29 - Customer Needs Expectations.html
30 - Customer Persona.html
13 - Service Delivery Framework
23 - Service Delivery Framework.mp4
31 - Service Delivery Framework.html
32 - Service Delivery Framework2.html
14 - Agile Service Delivery
24 - Agile Service Delivery.mp4
33 - Agile Service Delivery Methodology.html
34 - Features of Agile Service Delivery Methodology.html
15 - Service Quality Management
25 - Service Quality Management.mp4
35 - Benefits of SQM.html
36 - SQM Metrics.html
16 - Service Level Agreements
26 - SLAs.mp4
37 - SLAs.html
17 - Technology Automation in Service Delivery
27 - Automation Technology in Service Delivery Benefits and Examples.mp4
38 - Benefits of technology and automation.html
39 - Good practices in using technology and automation.html
18 - Innovation and Continual Improvement in Service Delivery
28 - Innovation and Continual Improvement in Service Delivery enefits and Key Elemen.mp4
40 - Benefits of innovation and continual improvement.html
41 - Key elements of innovation and continual improvement.html
19 - Managing Change and Scope Creeps
29 - Why Changes and Scope Creeps happen in Projects What is a Change Management Proc.mp4
42 - What can cause scope creep.html
43 - Change management process.html
2 - Mega Transformation Deals1
1 - What is Transformation.html
2 - Mega Transformation Deals.mp4
2 - Risks in Mega Transformation Deals.html
20 - Delivering Excellence
30 - Delivering Excellence.mp4
44 - Benefits of Delivering Excellence for business.html
45 - Benefits of Delivering Excellence for customers.html
21 - Delivering Excellence and Design Thinking
31 - Delivering Excellence and Design Thinking 1.mp4
32 - Delivering Excellence and Design Thinking 2.mp4
46 - Features of Design Thinking.html
47 - Benefits of Delivering Excellence and Design Thinking.html
22 - Innovation Creativity
33 - Innovation Creativity 1.mp4
34 - Innovation Creativity 2.mp4
48 - Enablers for Innovation.html
49 - Promoting innovation creativity.html
23 - Building a culture of excellence
35 - Building a culture of excellence 1.mp4
36 - Building a Culture of Excellence 2.mp4
50 - Define culture of excellence.html
51 - Role of leadership in culture of excellence.html
24 - Effective Communication
37 - Effective Communication 1.mp4
38 - Effective Communication 2.mp4
52 - Techniques for effective communication.html
53 - Effective communication cycle.html
25 - Managing Customer Complaints and Feedback
39 - Managing Customer Complaints and Feedback 1.mp4
40 - Managing Customer Complaints and Feedback 2.mp4
54 - What is a customer complaint.html
55 - Objective of managing customer complaints and feedback.html
26 - Advanced Client Interactions
41 - Advanced Client Interactions 1.mp4
42 - Advanced Client Interactions 2.mp4
43 - Advanced Client Interactions 3.mp4
56 - Skills for advanced client interactions.html
57 - Gains of managing advanced client interactions well.html
58 - Communication style for advanced client interactions.html
59 - Root cause of difficult situations.html
60 - Rules for difficult conversations with clients.html
61 - Techniques for difficult client conversations.html
27 - SMART goals and targets
44 - SMART Goals.mp4
62 - SMARTGoals.html
28 - The Last Lesson
45 - Last Lesson.mp4
29 - Assessment
1 - Delivering Excellence Course Assessment.html
3 - Mega Transformation Deals2
3 - 5.An-Acquisition-Case-Study.pdf
3 - Mega Transformation Deals2.mp4
3 - Steps in a Mega Transformation Deal.html
4 - Mega Transformation Deals3
4 - Actors in a Mega Transformation Deal.html
4 - Mega Transformation Deals3.mp4
5 - Project Management Lifecycle
5 - Project Management Lifecycle.html
5 - Project Management Lifecycle.mp4
6 - Tasks in Project Management
6 - Tasks in Project Management.html
6 - Tasks in Project Management.mp4
7 - Stakeholder Management
7 - StakeholderManagement.mp4
7 - Stakeholders.html
8 - Stakeholder Management.html
8 - Risk Management
10 - Basis of Risk Management.html
10 - Risk Management 3.mp4
11 - Major steps in Risk Management.html
12 - Possible Strategies for Risk Management.html
8 - Risk Management 1.mp4
9 - Risk Management 2.mp4
9 - Standard for Risk Management.html
9 - Project Program Status Reporting
11 - Project Program Status Reporting.mp4
13 - Importance of Project Status Report.html
14 - Good practices about Project Status Report.html
Bonus Resources.txt
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