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  1 - Introduction

   10 - The four types of difficult conversations.mp4

   3 - What is conversation.mp4

   5 - What makes a difficult conversation difficult.mp4

   7 - The what happened conversation.mp4

   9 - Difficult conversation steps for leaders.mp4

  2 - How To Have A Difficult conversation

   12 - Prepare your self.mp4

   14 - Assess the situation.mp4

   16 - Listen actively.mp4

   18 - Practice selfawareness.mp4

  3 - How To Control Your Emotions During A difficult Conversation

   21 - Focus on your body.mp4

   23 - Acknowledge and label your feelings.mp4

  4 - Mastering Crucial Conversation

   26 - Change your own motives.mp4

   28 - Add your perspective.mp4

  5 - A Psychologist Guide To Difficult Conversation

   31 - The next step is clarifying each others perspectives.mp4

   33 - Think about the language use.mp4

  6 - How To Have difficult Conversation With Your Supervisor

   36 - Initiation.mp4

   38 - Conclusion.mp4

  7 - How To Have Difficult Conversation At Work

   40 - Listen.mp4

   42 - Be present.mp4

  8 - The Three Cs Of Effective communication

   45 - Keep it concise.mp4