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[ DevCourseWeb com ] Udemy - Mb-230 - Microsoft Dynamics 365 Customer Service Mastery
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Get Bonus Downloads Here.url (Size: 797.88 MB) (Files: 26)
Get Bonus Downloads Here.url
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1 - Introduction to Customer Service
1 - Introduction.mp4
2 - Creating a Trial account.mp4
2 - Trial link.txt
2 - Basic Case Management
3 - Case Walkthrough.mp4
4 - Case Management.mp4
5 - Stages in Case Lifecycle.mp4
6 - Case Status.mp4
7 - Customer Service Admin Center.mp4
3 - Advanced Case Management
8 - Customizing Case Resolution Form.mp4
4 - Queues Routing Rules
10 - Routing Rules.mp4
11 - Converting Activity to Case.mp4
12 - Subjects.mp4
9 - Queues.mp4
5 - Case Relationships
13 - Parent Child Cases.mp4
14 - Merging Cases.mp4
6 - Email Configuration
15 - Email Configuration.mp4
16 - Automatic Conversion of Emails to Cases.mp4
7 - Knowledge Base KB Management
17 - Introduction to Knowledge Base Articles KB Articles.mp4
18 - Knowledge Base Article creation and resolution.mp4
19 - KB Article Versions.mp4
20 - Creating KB Article from a Template.mp4
21 - Convert Cases to KB Articles.mp4
22 - KB Article Settings.mp4
23 - Service Providers.mp4
Bonus Resources.txt
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