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[ DevCourseWeb com ] Udemy - Itil 4 Foundation Certification And Implementation Course
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Get Bonus Downloads Here.url (Size: 1.90 GB) (Files: 85)
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1 - Course Introduction
1 - Course Introduction.mp4
2 - General Information.mp4
3 - Legal Disclaimer.html
4 - ITIL 4 Foundation Important abbreviations and definitions.html
5 - Industrial Revolution.mp4
5 - Industrial Revolution.txt
6 - ITIL History.mp4
6 - ITIL History.txt
7 - ITIL 4 Foundation Exam Structure.html
8 - Course Structure.mp4
10 - Complete Scenarios
65 - Create the Value Stream for New Service.mp4
65 - RACI MODEL.txt
66 - New Service Value Stream Step 1.mp4
67 - New Service Value Stream Step 2.mp4
68 - New Service Value Stream Step 3.mp4
69 - New Service Value Stream Step 4.mp4
69 - What is a Kanban Board.txt
70 - New Service Value Stream Step 5.mp4
71 - New Service Value Stream Step 6.mp4
2 - Key Concept of Service Management
10 - Why We do business.mp4
11 - 1What is an ERP System.txt
11 - 2What is an ERP System.txt
11 - GroStore Company.mp4
12 - 5 of the Biggest Information Technology Failures and Scares.txt
12 - IT Department.mp4
12 - The 5 Most Common IT Problems Businesses Face.txt
13 - Complex Relationship.mp4
14 - Service Value and Value cocreation.mp4
15 - Service Management.mp4
16 - Service Provision.mp4
17 - Service Offering.mp4
18 - Utility and Warranty.mp4
19 - End of Section.mp4
9 - Key Concepts of Service Management.mp4
3 - Four Dimensions of Service Management
20 - Four Dimensions Part 1.mp4
21 - Four Dimensions Part 2.mp4
22 - Organization and People.mp4
22 - Organizational Structure.txt
23 - Information and Technology.mp4
24 - Partners and Suppliers.mp4
25 - Value Stream and Processes.mp4
26 - External Factors.mp4
27 - Internal and External Factors Recap.mp4
28 - End of Section.mp4
4 - Service Value System
29 - Intro to SVS.mp4
30 - Service Value System.mp4
31 - SVS Organization Silos.mp4
32 - End of Section.mp4
5 - Service Value Chain
33 - Intro to SVC.mp4
34 - Service Value Chain.mp4
35 - Engage.mp4
36 - Plan.mp4
37 - Design and Transition.mp4
38 - ObtainBuild.mp4
39 - Deliver and Support.mp4
40 - Improve.mp4
41 - Service Value Chain Summary.mp4
42 - End of Section.mp4
6 - ITIL 4 Practices
43 - Intro to Practices.mp4
44 - ITIL 4 Practices Categories.mp4
45 - Recall the Purpose of Some Practices.mp4
46 - ITIL Terms Definitions.mp4
47 - Practices in Details.mp4
48 - Continual Improvement.mp4
49 - Change Enablement.mp4
50 - Incidnet Management.mp4
51 - Problem Management.mp4
52 - Service Desk.mp4
53 - Service Request Management.mp4
54 - Service Level Management.mp4
55 - End of Section.mp4
7 - Guiding Principles
56 - Guiding Principles Part 1.mp4
57 - Guiding Principles Part 2.mp4
58 - End of Section.mp4
8 - Governance
59 - Govenance in ITIL 4.mp4
60 - Governance Examples.mp4
61 - End of Section.mp4
61 - ISO90012015.txt
61 - What is COBIT.txt
61 - What is ISO 27001.txt
9 - Continual Improvement
62 - Continual Improvement.mp4
63 - Continual Improvement Model.mp4
64 - End of Section.mp4
Bonus Resources.txt
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