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  1. Introduction

   1. Introduction.srt

   2. The 4 phases of problem solving.srt

  2. Changing your perception of problems

   1. Problem solving mindset.srt

   2. What is a problem.srt

   3. Adopting the right mindset.srt

  3. Identify and formulate a problem

   1. Develop active listening.srt

   2. The 5 Ws and 1 H method.srt

   4. Pareto's law prioritizing and ordering problems.mp4

   5. [Article] Pareto's Law.html

  4. Research and identification of causes

   1. How to find the root cause of a problem.srt

   2. The 5 whys technique.srt

   3. The fishbone or Ishikawa diagram.srt

   4. Exercise The fishbone or Ishikawa diagram.srt

  5. Identify solutions

   1. Think out of the box.srt

   2. Using the six hats method.srt

   3. OrganizeAnimate a brainstorming.srt

   4. The mental map or mindmap.srt

   5. [Exercise] Mindmap.srt

  6. Evaluation and selection of solutions

   1. Advantages and disadvantages.srt

   2. Weighted vote.srt

   3. Decision Matrix.srt

  7. Apply the chosen solution plan and monitor

   1. Make a plan and take action.srt

   2. Continue Vs Pivot.srt

   3. Do regular checks.srt

  8. Conclusion

   1. A final word.srt